ViiFile
1. Acceptance and Scope
1.1 These Terms are an agreement between you and Beijing Viisan Technology Co., Ltd. ("Viisan," "we," "us," or "our") governing your download, installation, access to, or use of the ViiFile software, accounts, cloud sync, subscription benefits, websites, and related support services (collectively, the "ViiFile Services").
1.2 By clicking "Agree," "Buy," "Subscribe," "Pay," or a similar button, completing account registration, or using the ViiFile Services, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, do not purchase or use the ViiFile Services.
1.3 The plan name, price, term, benefits, usage limits, expiration date, and other order details shown when you purchase a plan form part of these Terms. ViiFile monthly and annual plans are fixed-term plans and do not renew or charge automatically. If an order confirmation or feature-specific rule conflicts with these Terms, the more specific terms for that transaction control, except that no provision limits any non-waivable rights you have under applicable law.
1.4 The ViiFile Privacy Policy explains how we process personal information and applies alongside these Terms. It does not replace the commercial rights and obligations set out here.
2. Eligibility and Accounts
2.1 You must have the legal capacity required to enter into this agreement. A minor may use the ViiFile Services only under the supervision of a parent or legal guardian who has reviewed and agreed to these Terms. Guardian consent is also required for purchases where applicable.
2.2 You must provide accurate, complete, and current registration information and keep it updated. You are responsible for safeguarding your account, password, and verification codes. You may not sell, rent, lend, or otherwise permit unauthorized use of your account.
2.3 Unless your plan expressly supports multiple users or a team, subscription benefits are for the purchasing account holder only and may not be shared, resold, or used to provide unauthorized commercial services to third parties. Activity through your account will generally be treated as your activity, except where it results from our fault or unauthorized access that you have promptly reported.
2.4 If you suspect account compromise, credential disclosure, or another security incident, contact us immediately using the details in these Terms. After reasonably verifying your identity, we may freeze the account, reset credentials, or take other necessary protective steps.
3. The ViiFile Services and Subscription Model
3.1 ViiFile is software for scanning, editing, converting, and managing files. Depending on the version, it may support UVC document cameras, TWAIN-compatible scanners, file imports, image and PDF tools, OCR, format conversion, translation, AI Q&A, cloud storage, or synchronization. Availability depends on your software version, device, region, and plan.
3.2 A subscription gives you a limited right to access specified software features, cloud capacity, and service allowances for a defined period. It is not a sale or permanent transfer of the software, servers, or related intellectual property. When the subscription ends, paid benefits end or the account is downgraded to the then-current free plan. We do not renew or charge automatically. To continue, you must purchase a new subscription term yourself.
3.3 Free, trial, monthly, annual, and other plans may have different storage capacity, daily or monthly allowances, file-size limits, processing speeds, and support levels. The benefit table displayed before purchase and your order record define the benefits you purchased.
3.4 Usage allowances that apply by day, month, or another period reset at the start of each applicable period. Unused allowances do not roll over or convert to cash unless the purchase page expressly says otherwise. We may apply reasonable concurrency, rate, file-size, or abnormal-traffic limits to prevent abuse, protect service stability, or comply with law.
3.5 Some features require compatible hardware, operating systems, drivers, internet access, or third-party components. You are responsible for obtaining and maintaining these requirements and for related network, device, and third-party charges.
4. Subscriptions, Trials, and Billing
4.1 Before checkout, the purchase page should identify the plan, subscription term, start and end dates, total price, currency, applicable taxes, and principal benefits and limits. Every monthly and annual plan is fixed-term and does not include automatic renewal or recurring billing. Please verify the order before paying. A subscription normally starts when payment succeeds and our system confirms the purchase, unless the purchase page states otherwise.
4.2 Monthly and annual plans. A monthly plan expires at the end of its paid one-month term, and an annual plan expires at the end of its paid one-year term. We do not renew the plan automatically or charge the original payment method again. To continue using paid benefits, you must select a plan and complete a new payment yourself.
4.3 Trials and introductory offers. We may offer free or paid trials, including a seven-day trial shown on a purchase page. The trial runs continuously from the activation event shown at checkout until the trial period ends. A trial does not convert automatically into a monthly or annual plan, and it does not trigger an automatic charge. To continue using paid benefits, you must select a plan and complete payment yourself. Trial eligibility may be limited by user, device, or payment account.
4.4 No automatic renewal. ViiFile currently does not offer auto-renewal, recurring monthly billing, or recurring annual billing. Each payment purchases only the single fixed term shown at checkout. When that term ends, neither we nor the payment provider will charge you again unless you place a new order and confirm a new payment.
4.5 Expiration reminders. We may remind you before or after expiration through an in-product notice, email, or another reasonable method. A reminder only explains that benefits are expiring and identifies plans available for repurchase; it is not authorization to charge you. If you take no action, the subscription expires as scheduled and we do not charge you automatically.
4.6 Repurchase. To continue using paid benefits after a monthly, annual, or trial term ends, select a plan again on the ViiFile purchase page and complete a new payment. The price, benefits, term, and start date of the new subscription are those shown when you make that new purchase.
4.7 If a one-time payment that you initiate fails, the payment method is invalid, or the transaction is declined, that subscription will not be activated. You may initiate payment again yourself. We will not charge you automatically after a failed payment or after the subscription term expires without your fresh confirmation.
4.8 We may change prices or plans. Changes apply only to new purchases or repurchases and do not affect a current term that you have already paid for. Before purchasing another term, review the then-current price, term, benefits, and limits. If you do not agree, you may choose not to purchase again.
4.9 You must pay the amount shown at checkout, together with applicable taxes. You are responsible for separate network, device, bank, payment-channel, foreign-exchange, or cross-border settlement charges. If a third party processes payment, its terms also apply.
5. Refunds and Billing Disputes
5.1 ViiFile subscriptions are digital software services. Except where required by applicable law or expressly allowed by the purchase page or a separate refund policy, subscription fees are non-refundable after activation. Stopping use or deleting an account during a paid term generally does not entitle you to a prorated refund or credit for unused days.
5.2 If you believe you were charged twice, charged without authorization, billed the wrong amount, or unable to use a paid service because of a material service failure, contact us and the billing provider promptly. Please include your account details, order number, payment record, and a description of the issue. We will review the request under applicable law, the order record, and available technical evidence.
5.3 A subscription purchased through a third-party platform may require you to submit any refund request directly to that platform and follow its refund process. Nothing in these Terms prevents you from exercising rights available against us or before a competent authority under applicable law.
5.4 A refund, discount, extension, or service credit granted in one case does not require us to grant the same remedy to another user or in a future case.
6. Software License and Restrictions
6.1 Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to use the ViiFile software and services during the applicable subscription term. We reserve all rights not expressly granted.
6.2 We may provide updates, patches, or new versions. Some updates may be required for security, compatibility, or continued operation, and older versions may no longer be supported.
6.3 Except to the extent expressly permitted by applicable law, you must not, and must not assist anyone else to: (a) copy, modify, translate, reverse engineer, decompile, disassemble, or create derivative works of ViiFile; (b) bypass license checks, subscription limits, usage allowances, or security controls; (c) rent, sell, resell, distribute, or commercially provide ViiFile; (d) use automated tools for abnormal bulk calls, scraping, stress testing, or service interference; or (e) remove or alter copyright, trademark, or other proprietary notices.
7. Your Files and Content
7.1 You retain the rights you lawfully hold in images, files, documents, prompts, and other content that you upload, scan, import, create, edit, or synchronize ("Your Content").
7.2 You represent that you have all rights, permissions, and lawful grounds necessary to process Your Content and that Your Content and your use of it do not infringe any person's intellectual property, privacy, personal-information, trade-secret, publicity, reputation, or other legal rights.
7.3 You grant us a non-exclusive, worldwide, royalty-free license, limited to what is technically necessary, to host, copy, transmit, format, and otherwise process Your Content to follow your instructions; provide, maintain, secure, and improve the ViiFile Services; perform conversion, OCR, translation, AI features, cloud storage, sync, backup recovery, and customer support; and comply with law. This license does not transfer ownership and ends when the relevant content is deleted, except for legally required retention or a limited backup cycle.
7.4 Do not use ViiFile as the sole archive for important material. Keep an independent backup and export important content before a subscription expires, an account is deleted, a device is replaced, or you stop using the service.
7.5 If we reasonably believe Your Content is unlawful, infringing, harmful to system security, or in breach of these Terms, we may restrict access, stop processing, or remove it as permitted by law, and we may respond to lawful requests from competent authorities. Where appropriate, we will notify you and provide a way to appeal.
8. Cloud Storage, Downgrades, and Data Handling
8.1 Cloud capacity is determined by the current plan page and your order record. When you reach or exceed your allowance, we may restrict new uploads, synchronization, backups, conversions, or other actions that increase storage until you delete content, free capacity, or upgrade.
8.2 When a paid subscription expires, is canceled, or is terminated, your account may be downgraded to the then-current free plan. If existing content exceeds the free capacity or other free limits, we may restrict new activity or certain cloud features. We will provide reasonable notice and an opportunity to manage data where required by law or promised in the product interface, but we are not required to retain excess content indefinitely.
8.3 Subject to technical, legal, and security constraints, we will provide a reasonable way for you to view, download, or delete Your Content. Specific retention periods and deletion procedures are governed by the ViiFile Privacy Policy, notices in the product, and applicable law.
8.4 Subscription expiration and account deletion are separate events. Monthly and annual subscriptions do not renew or charge automatically when they expire. Account deletion may permanently remove account information, cloud content, usage history, and unused benefits, except for records we must retain by law. Back up your data before deleting the account.
9. OCR, AI Features, and Third-Party Services
9.1 OCR, format conversion, translation, AI Q&A, image enhancement, and other automated outputs may contain omissions, recognition errors, formatting changes, bias, or inaccuracies. Outputs are assistive only, do not constitute legal, medical, financial, or other professional advice, and should not be the sole basis for a high-risk decision.
9.2 You must review outputs before using, signing, submitting, publishing, or relying on them. You are responsible for final documents, conclusions, and consequences of use.
9.3 ViiFile may rely on operating systems, hardware drivers, payment services, cloud infrastructure, or other third-party components. Third-party services may have their own terms and privacy rules. We do not control services independently provided by third parties, but we remain responsible as required by law for service providers that we select and manage.
10. Acceptable Use
10.1 You must not use the ViiFile Services for unlawful activity, to violate another person's rights, to create, store, or distribute prohibited content, or to circumvent applicable export controls, sanctions, or other regulatory requirements.
10.2 You must not upload malicious code; attack, probe, or bypass security; interfere with servers or other users; impersonate another person; commit payment fraud; steal accounts; manipulate usage allowances; or consume resources in a manner clearly outside ordinary personal or business use.
10.3 Before processing identity documents, financial records, health information, information about minors, trade secrets, or other sensitive material, you must confirm that you have the necessary authority and apply appropriate safeguards.
11. Privacy and Information Security
11.1 We process personal information under the ViiFile Privacy Policy, including registration details, device and log data, transaction status, and content submitted to perform a feature you choose. Payment card or payment-account information is generally processed directly by the relevant payment provider.
11.2 We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the service. No connected service can guarantee absolute security, uninterrupted availability, or freedom from data loss. If a personal-information security incident requires notice by law, we will provide the required notice and response.
11.3 If you use ViiFile for a company, school, or other organization, you are responsible for having a lawful basis to submit personal information to ViiFile and for giving affected individuals any required notices.
12. Intellectual Property and Feedback
12.1 The intellectual property in the ViiFile software, interfaces, trademarks, logos, documentation, algorithms, models, templates, and other content we provide belongs to us or the relevant rights holder. All rights not expressly granted are reserved.
12.2 If you voluntarily provide suggestions, comments, or product ideas, you permit us to use that feedback without charge to improve and promote our products and services, provided we do not identify you or disclose your confidential information.
13. Maintenance, Changes, and Discontinuation
13.1 We may temporarily interrupt part of the service for maintenance, updates, security, capacity management, or compliance and will give advance notice where reasonably practical. Advance notice may not be possible for urgent security events, third-party infrastructure failures, or circumstances beyond our control.
13.2 We may add, modify, or discontinue features. If we make a material adverse change to a core subscription benefit during a period you have already paid for, we will, within a reasonable scope, provide a substitute, continue performance, refund the unperformed portion, or offer another remedy required by law.
13.3 Free features and promotional benefits may change or end. Unless the law requires otherwise, offering a feature at no charge does not promise that it will remain free or available indefinitely.
14. Suspension and Termination
14.1 We may suspend or terminate all or part of the ViiFile Services if you materially or repeatedly breach these Terms; if there is fraud, non-payment, or an account or system security risk; if your use could expose us or another person to legal liability; if a competent authority requires it; or if continued service would be unlawful or technically infeasible.
14.2 Except where an immediate response is needed for security, fraud, illegal activity, or another urgent risk, we will provide the reason where reasonably practical and, when appropriate, an opportunity to cure or appeal.
14.3 You may stop using the ViiFile Services at any time, allow the subscription to expire as scheduled, or request account deletion through the available product process. If we end a paid fixed-term service early without cause, we will provide a reasonable remedy for the unperformed portion as required by law.
14.4 On termination, your ViiFile license and paid benefits end. Fees and liabilities accrued before termination remain due. Provisions that by their nature should survive—including intellectual property, limitations of liability, dispute resolution, and outstanding obligations—remain effective.
15. Service Commitments and Disclaimers
15.1 We will provide the ViiFile Services with reasonable skill and care and will work to maintain service stability and security. Nothing in these Terms affects a statutory consumer guarantee that applicable law does not permit us to exclude.
15.2 To the fullest extent permitted by law, and except for express commitments in these Terms, the ViiFile Services are provided "as is" and "as available." We do not guarantee that the services will be error-free, uninterrupted, suitable for every specialized purpose, or that OCR, AI, conversion, translation, or compatibility results will be completely accurate.
15.3 We are not liable beyond what the law requires for issues caused by your settings, input content, incompatible devices or drivers, third-party services, network conditions, or failure to follow backup and security guidance.
16. Limitation of Liability
16.1 To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, punitive, or consequential losses arising from the use of, or inability to use, the ViiFile Services, or for loss of profit, revenue, goodwill, business opportunity, anticipated savings, or data, even if advised that such loss might occur.
16.2 To the fullest extent permitted by applicable law, our aggregate liability for all claims relating to the ViiFile Services will not exceed the fees you actually paid for the relevant ViiFile Services during the 12 months before the event giving rise to the claim.
16.3 These limitations do not apply to personal injury caused by a party's willful misconduct or gross negligence; fraud or fraudulent misrepresentation; liability that cannot lawfully be limited; or rights that applicable consumer law does not permit us to exclude or restrict.
17. Events Beyond Reasonable Control
17.1 To the extent permitted by law, a party is not liable for delay or failure caused by an event beyond its reasonable control, including natural disasters, epidemics, war, terrorism, civil disorder, government action, major network or power failure, communications interruption, or widespread third-party infrastructure failure. The affected party will provide notice where reasonably practical and take commercially reasonable steps to reduce the impact.
18. Changes to These Terms and Notices
18.1 We may revise these Terms because of legal changes, security requirements, technical upgrades, or service changes. We will give notice of a material change before it takes effect through an in-product notice, website announcement, email, text message, or another reasonable method, and will identify the updated date.
18.2 If a change materially and adversely affects your rights during a period you have already paid for, we will provide any choice or remedy required by applicable law. Continued use after the change takes effect means that you accept the revised Terms. If you do not agree, stop using the service and do not purchase another term after the current term expires.
18.3 Keep your account contact details current and review notices in the product. To the extent permitted by law, a notice sent to your registered contact details or posted in the product or on our website is effective delivery.
19. Governing Law and Disputes
19.1 These Terms and their formation, validity, interpretation, and performance are governed by the laws of the People's Republic of China, without affecting any non-waivable consumer rights available to you under applicable law.
19.2 If a dispute arises, you and we will first try to resolve it through good-faith discussions. You may submit a complaint using the contact details in Section 20, and we will respond within a reasonable time.
19.3 If discussions do not resolve the dispute, either party may bring proceedings in a court of competent jurisdiction. To the extent permitted by law, the competent People's Court at the domicile of Beijing Viisan Technology Co., Ltd. will have jurisdiction. If mandatory consumer-protection or procedural law permits you to bring a claim in another court, that law controls.
20. General and Contact Information
20.1 These Terms, the ViiFile Privacy Policy, the order confirmation, and any feature-specific rules expressly incorporated into them form the entire agreement between you and us regarding the ViiFile Services. If a provision is invalid or unenforceable, the remaining provisions remain effective, and the affected provision will be interpreted as closely as the law permits to its intended purpose.
20.2 A failure or delay in exercising a right is not a waiver. You may not assign your rights or obligations under these Terms without our written consent. We may assign these Terms to an affiliate or successor in connection with a merger, reorganization, or transfer of assets or business, subject to any notice required by law.
20.3 The Simplified Chinese version of these Terms is the official version. The English version is provided for convenience. If the two versions conflict, the Simplified Chinese version controls to the extent permitted by applicable law.
20.4 For questions about these Terms, subscriptions, billing, or the ViiFile Services, contact Beijing Viisan Technology Co., Ltd. at info@viisan.com.